Privacy Policy
Last updated: January 10, 2026
Introduction
Tracesavvy Ltd ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our traceability software platform and services.
Information We Collect
Personal Information
When you register for or use our services, we may collect:
- Name, email address, and contact details
- Company name and business information
- Billing and payment information
- User credentials and authentication data
Usage Information
We automatically collect certain information when you use our platform:
- Log data and usage statistics
- Device information and IP addresses
- Browser type and operating system
- Pages visited and features used
Operational Data
Through your use of our traceability platform, we process:
- Production and inventory data
- Batch and lot information
- Quality control records
- Compliance documentation
How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Process transactions and send related information
- Send administrative information and updates
- Respond to inquiries and provide customer support
- Monitor and analyze usage patterns and trends
- Detect, prevent, and address technical issues
- Comply with legal obligations and regulatory requirements
Data Sharing and Disclosure
We do not sell your personal information. We may share information with:
- Service Providers: Third-party vendors who assist in providing our services
- Business Partners: With your consent, to provide integrated services
- Legal Requirements: When required by law or to protect our rights
- Business Transfers: In connection with mergers, acquisitions, or asset sales
Data Security
We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. This includes encryption, secure servers, access controls, and regular security assessments.
However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.
Data Retention
We retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Operational data is retained according to your subscription agreement and applicable regulatory requirements.
Your Rights
Depending on your location, you may have the following rights:
- Access and receive a copy of your personal data
- Request correction of inaccurate or incomplete data
- Request deletion of your personal data
- Object to or restrict processing of your data
- Data portability to another service provider
- Withdraw consent where processing is based on consent
To exercise these rights, please contact us at [email protected]
International Data Transfers
Your information may be transferred to and maintained on servers located outside of your country. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable data protection laws.
Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Significant changes will be communicated via email or through our platform.
Contact Us
If you have questions about this Privacy Policy, please contact us: