Cookie Policy

Last updated: January 10, 2026

What Are Cookies

Cookies are small text files that are placed on your device when you visit our website or use our platform. They help us provide you with a better experience by remembering your preferences, understanding how you use our Services, and improving our platform's functionality.

How We Use Cookies

We use cookies for several purposes:

  • Authenticating users and maintaining secure sessions
  • Remembering your preferences and settings
  • Analyzing how our Services are used
  • Improving platform performance and user experience
  • Delivering relevant content and features

Types of Cookies We Use

Essential Cookies

These cookies are necessary for the platform to function properly. They enable core functionality such as security, authentication, and session management. Without these cookies, our Services cannot operate correctly.

Examples:

  • Session authentication tokens
  • Security tokens for CSRF protection
  • Load balancing cookies

Functional Cookies

These cookies enable enhanced functionality and personalization. They remember your choices such as language preferences, display settings, and customized views.

Examples:

  • User interface preferences
  • Language and region settings
  • Dashboard layout configurations

Analytics Cookies

These cookies help us understand how visitors interact with our platform by collecting and reporting information anonymously. This helps us improve our Services.

Examples:

  • Page views and navigation patterns
  • Feature usage statistics
  • Error reporting and diagnostics

Performance Cookies

These cookies collect information about how you use our platform, such as which pages you visit most often and any error messages you receive. This helps us optimize platform performance.

Examples:

  • Page load times
  • Server response metrics
  • Resource usage statistics

Third-Party Cookies

In some cases, we use cookies provided by trusted third parties. These may include:

  • Analytics services: To help us understand user behavior and improve our platform
  • Support services: To provide customer support and help desk functionality
  • Infrastructure providers: To deliver and optimize our cloud-based services

We carefully select our third-party partners and ensure they comply with data protection requirements.

Cookie Duration

Cookies may be temporary or persistent:

  • Session cookies: Temporary cookies that expire when you close your browser
  • Persistent cookies: Cookies that remain on your device for a set period or until you delete them

Managing Cookies

You have the right to control how cookies are used. Here's how you can manage your cookie preferences:

Browser Settings

Most web browsers allow you to control cookies through their settings. You can typically:

  • View cookies stored on your device
  • Delete existing cookies
  • Block cookies from being set
  • Set preferences for specific websites

Platform Settings

Within our platform, you can manage certain cookie preferences through your account settings. Navigate to Settings → Privacy to adjust your preferences for optional cookies.

Important Note

If you disable essential cookies, some features of our platform may not function correctly. You may experience reduced functionality or be unable to access certain areas of the Services.

Do Not Track

Some browsers include a "Do Not Track" feature that signals to websites that you do not want your online activities tracked. Our platform currently does not respond to Do Not Track signals, as there is no universally accepted standard for how to interpret them.

Local Storage

In addition to cookies, we may use local storage technologies such as HTML5 localStorage and sessionStorage. These technologies serve similar purposes to cookies but can store larger amounts of data. They are subject to the same controls and privacy protections as cookies.

Changes to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We encourage you to review this page periodically for the latest information on our cookie practices.

More Information

For more information about how we handle your data, please see our Privacy Policy. If you have questions about our use of cookies, please contact us:

Email: [email protected]

Phone: 01254 957237

Company: Tracesavvy Ltd

Company No.: 14445641

Useful Resources

To learn more about cookies and how to manage them, visit:

  • www.allaboutcookies.org
  • www.youronlinechoices.eu (for EU users)
  • Your browser's help documentation